1) Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• If your order includes customization or monogramming, please allow an additional 2–3 business days.

2) Shipping Methods & Estimated Delivery

We ship to most countries/regions worldwide. Delivery times are estimates once the order has shipped:

• Standard Shipping: 7–15 business days
• Expedited Shipping (where available): 3–7 business days

Note: Actual delivery time may vary by destination, customs processing, weather, peak seasons, or carrier capacity.

3) Shipping Rates

• Standard: [e.g., $7.99 flat rate]
• Free Standard Shipping: [e.g., orders over $300]
• Expedited: [calculated at checkout]

You may edit the bracketed values to match your store’s pricing.

4) Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking number.
• Tracking updates typically appear 24–72 hours after dispatch.
• If you have not received tracking after the processing window, contact us at support@gypsyflox.com.

5) Customs, Duties & Taxes

• International shipments may be subject to customs duties, VAT/GST, or import fees charged by your local authority.
• These charges are the customer’s responsibility and are not included in our product prices or shipping fees.
• We are unable to mark orders as “gift” or declare a lower value for customs.

6) Address Accuracy & Changes

• Please ensure your shipping address is complete and accurate (including apartment/suite numbers).
• Address changes can only be made before dispatch. After shipment, changes are not guaranteed.
• We are not responsible for delayed or lost deliveries due to incorrect or incomplete addresses.

7) Delivery Attempts & PO Boxes

• Carriers may attempt delivery multiple times or hold your parcel at a local facility for pickup.
• Some expedited services may not deliver to PO Boxes; please provide a physical address if using expedited shipping.

8) Delays Beyond Our Control

While we strive to meet the estimated delivery windows, delays can occur due to customs inspections, severe weather, public holidays, or carrier disruptions. These circumstances are outside of GypsyFlox’s control.

9) Lost, Stolen, or Damaged Packages

• If your package is marked “delivered” but cannot be located, please check with neighbors/building management and your local post office first.
• For damaged items, retain all packaging and notify us within 7 days of delivery with photos of the item and the packaging.
• Contact: support@gypsyflox.com — include your order number and details. We’ll assist with a carrier claim and resolution.

10) Split Shipments

Orders containing multiple items may ship separately to speed up delivery. You will receive tracking details for each shipment as applicable.

11) Restricted Destinations

Due to carrier limitations or local regulations, we may not be able to ship to certain countries/regions or remote areas. If your address is affected, we will contact you to discuss alternatives or issue a refund.